Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@cukusin.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@cukusin.com.

[Return of Motor]
We are professional team to product outboard motor in HK and we confirm each of unit will be tested to reach run healthy before package. Any parts damaged, you can contact our services' team service@cukusin.com or motor's team motor@cukusin.com, We will deliver the part of it about few days . If you don't know how to operate motor, you can read the manual or call us, there are 24 hours service online. For the huge size and heavy weight, to avoid loss of each other, we are suggest you contact us firstly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

· Discounted items are final and cannot be returned or exchanged

· Returned items must have tags still on and be returned in original packaging

· Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Login to our online return portal using your email address and order ID

2. Choose the products you wish to return or exchange from your order

3. Print your prepaid shipping label that you will receive by email

4. Send all items back to us using the label provided

Additional Information:

The following are add-ons with more information that you may want to include.

· How long it takes to receive your refund, replacement product, or store credit

· Any shipping fees the customer will need to pay

· Any return restocking fees the customer will need to pay

· How you handle lost or damaged returns

· Contact information for your business if the customer has more questions